More than half of us think we’re being watched at work. We are, and we always have been.

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Despite workers reporting being equally productive from home, even with the pressures of the pandemic, their dispersal has heightened employers’ paranoia, and led more and more to monitor their employees.
For many workers, the anxiety this monitoring creates is more severe than when their bosses were actually breathing down their necks.

While some surveillance products, like the TouchPoint system Sam uses, monitor users quite conspicuously, others, such as SpyAgent and WebWatcher, tout their covertness. In December, US-based software brand ActivTrak reportedly boasted of an “invisible agent” that could be installed on users’ computers without their knowledge; at the time of writing, all reference to this had been removed from the company’s website.

If the coronavirus pandemic has made worker surveillance more prevalent, it has also made it harder to resist, says Aiha Nguyen, director of the Labor Futures Initiative at the Data & Society Research Institute in New York. From track and trace to temperature checks, we have grown accustomed to offering our intimate data to the powers that be: “I think it has normalised this idea that if you’re trapped, you could be safer”.

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