This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model of retail is evolving.

- What is the role of stores in the increasingly digital landscape of retail? How can we run brick-and-mortar stores like eCommerce? What excites Mark most about the future of retail?

- In this episode, we explore these topics and many more with our special guest, Retail Chief Executive and Bloomsbury author Mark Pilkington. Mark offers his insights on how the classic model of retail is evolving and how the next generation of retail is taking its place, leaving many brands behind. Discover how retailers can best optimize their multi-channel strategies to keep up with customer expectations. You don’t want to miss this one!


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TIMESTAMPS
00:00 Role of Omnichannel Stores in Retail Recovery
04:42 Evolution of retail post-pandemic
08:08 Role of stores in the digital age
09:31 Brick-and-mortar retailing
10:47 How retailers can run stores like eCommerce
16:21 Classic retail model vs. next-generation retail
25:58 Prioritizing delivery ease and speed in your eCommerce strategy
30:03 Mastering the smaller store model
33:27 Blending physical retail with eCommerce
35:31 Future of the retail property model

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