It was the timetable shake-up that caused a meltdown in train services and disruption and anger for tens of thousands of passengers. When a new train schedule was introduced in May, those in the north and south-east of England were told they'd get a better, more convenient experience. Instead chaos unfolded leading to delays, cancellations and weeks of frustration. It's now prompted a major review of Britain's railways after a rail regulator found that "no-one took charge" and that passengers were "badly treated".
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