Description/Notes

The World Economic Forum lists complex problem solving as the number one skill for jobs in 2020. But how many of us, faced with a difficult problem, just dive right in looking for a solution. My next guest says there's a better way, a much better way by using a simple seven-step approach. He is Charles Conn, the Co-Author of Bulletproof Problem Solving: The One Skill That Changes Everything.

Key Points from This Episode

Charles Conn defines problem-solving [00:57]
What makes problem-solving the ultimate skill for the 21st century [01:56]
The three biggest mistakes human make when problem-solving [03:32]
The story behind the seven-step process [04:57]
Seven Steps to Bulletproof Problem Solving [06:17]
The value of telling a great story [07:14]
Use the 80-20 rule in problem-solving and have a nice life [08:40]
The benefits of a strong hypothesis [09:18]
One-day, one-hour answer [10:18]
Long versus short work plans [12:16]
Logic trees [13:21]
Mutually exclusive, collectively exhaustive [14:34]
The decision tree [18:04]
Problem disaggregation makes a ton of sense especially when it's hot [19:14]
The seven-step process can be used for simple to more difficult problems [20:03]
The reason we should sometimes be suspicious of experts [26:53]
Become a great problem solver [28:12]

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