Microsoft Teams can be used to make phone calls, and a variety of other communications. As a result, the platform has become an indispensable tool for businesses. It facilitates easy video calls and messages, which are all exchanged within the secure Microsoft framework.
How to make a phone call (direct-dial) from Microsoft Teams Calling in 4 steps:
1. Click on Calls
2. Select Dial a Number
3. Enter the phone number
4. Teams will make the call just like a regular phone
It really is that easy to make a phone call directly from Microsoft Teams – and there are other ways to place a call too. You can even use it as a professional Contact Center with ROGER365.io
People often want to know how to optimize Teams Calling for their business. Many companies have this feature within their Microsoft 365 subscription but haven't activated it. In this video, discover how to get the most out of Teams Calling, enabling users to call regular phone numbers, enhancing communication effectiveness.
Teams Calling, once activated, allows calls to landlines and mobiles, surpassing the limitations of standard Microsoft Teams. Learn about various ways to place voice calls, such as from Call History, Speed Dial, Voicemail, and Contacts.
Activate Teams Calling to unlock its business functionalities. Without it, Microsoft Teams still offers collaboration features like video calls for up to 20 people. Follow simple steps to initiate a video call, and explore options for secure video conferencing with more participants.
Utilize workspace chat to stay aligned with customers, especially in different time zones. Organize chats into channels for focused discussions on distinct topics.
To transform Microsoft Teams Calling into a professional contact center, integrate with ROGER365. This add-on provides detailed insights, reports, agent supervision, smart call-routing, and CRM integrations. Enhance customer service by seamlessly handling voice calls, WhatsApp, and webchats, ensuring a higher level of service and streamlined processes for a business with happy and informed customers.
Interested in learning more or trying ROGER365? Get in touch or start a free trial.
#teams #teamscalling #microsoft #contactcenter
