About The Retail Solution
Most retailers struggle to provide decent levels of customer service nowadays, and this is causing customers to shop elsewhere, either with a competitor or online, which is killing overall sales.
To thrive in this tough environment, you must provide a consistently excellent level of service to ensure your customers buy when they’re in the store, purchase more on that trip and then come back again.
Here at The Retail Solution, we are passionate about helping retailers dramatically improve their customer service and increase their sales. We do this by training managers to be effective coaches.
The Reality of Great Performance
The simple truth is that great performance comes from the store manager’s ability to lead, set clear expectations and follow up. The Retail Solution is different from traditional training companies in that we know retail – we spend time in stores and we serve customers so we know the challenges that frontline staff face in providing a great experience.
Our training sessions are fun, memorable and ensure you get short- and long-term results. We provide courses that are specifically tailored to each client’s service and sales processes.
The sessions are packed full of fun activities, which is the best way for people to learn. You will learn exactly what you need to do to improve and, more importantly, leave with skills, tools and practical examples of how to put the training in place back at your store.
After the training, we also follow up in-store with coaching for regional and area managers in the additional skills of “how to coach the coach (the store managers).” This extra step ensures the skills learnt are immediately put in place and continue on an ongoing basis.
The Retail Solution is committed to creating positive interactions with customers and ensuring that the management of performance is done in a supportive way.
But don’t take our word for it! Listen to these clips from our long-term clients – we have many who have worked with us for more than 10 years, and they tell us we provide exceptional value.
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