This video demonstrates the process to modify the Email card template that is used to render the email activities within the Timeline components for a Case form.

This concept can be used to modify any timeline component for a model driven built using Microsoft Power Apps.

Girish Uppal walks you through the process of editing a Case for Interactive experience form and then editing the Timeline component for Email Card display.

#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365 #powerplatform #powerapps

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