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Every now and then I run across something that expands my mind and stretches my thinking.
And I LOVE it. It’s so important to immerse yourself in challenging conversations that open up new ways of thinking and seeing the world.
This talk with Tim Ferriss and Balaji Srinivasan is one of THOSE conversations.
It’s a long one… but you can get your feet wet with this 3-minute summary of why I found these ideas SO exciting.
And if you’re as intrigued as I am, check out the full podcast episode here: [ Ссылка ]
Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".
Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.
For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.
Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.
If you enjoyed this video you may want to watch Ron in action again here: [ Ссылка ]
#customerservice #customerexperience #customer #businessgrowth #businessideas
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