If you are in a customer-facing role, you will often have to deal with people who are aggressive, abusive, unreasonable or even reasonable people who are simply stressed out. How do you make these conversations easier and less stressful for you and your customers?

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Here are some tips you can use to deal with difficult customers:
1. Show them you understand
2. Be quick to apologize
3. Set expectations
4. Don’t play the blame game
5. Escalate, it’s okay
6. Change agents
7. Establish equality
8. Train yourself
9. Face it head on

Follow these tips to turn your most frustrated customers into your most vocal evangelist.

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