#customersuccess #csmpractice #renewal #renewals #account #accountmanager

In this video, we're going to teach you everything you need to know about creating and managing a renewal team. From strategy to execution, this guide will cover it all!

If you're responsible for the success of your customer's renewals, then you need to watch this video! We'll teach you how to create and manage a renewal team that can deliver successful customer experiences. From customer acquisition to account management, this guide has everything you need to succeed!

00:00 Intro
00:41 Career Path
04:39 Role
06:01 Clarifying Roles and Responsibilities
07:28 Renewal Manager Skills
10:01 Assessing Performance
11:55 Training and Career Development
14:21 Changes in Compensation Plans
16:18 System Changes
18:08 Importance of Renewal Timeline
19:28 Increase Early Renewals
23:44 Renewal Process
30:17 Renewal Tactics
31:56 Recommendations

ABOUT OUR GUEST

Mark is from Hyland Software, a global leader in Enterprise Content Management with 16,000 customers. He is a VP of Customer Success with the specific responsibility for building and overseeing Hyland's Renewals Management team.

🔗 You may connect with Mark via LinkedIn:
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🎥 Video: How to OPTIMIZE Your RENEWAL PROCESS
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⏬ Download Infographics: Tips for Building a Winning Customer Success Team [Infographic]
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⏬ Download Infographics:2022 Renewal Management Global Market Trends [Infographic]
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📑 Blog: How to Scale the Customer Renewal Process Effectively
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📑 Blog: How to Optimize your Renewal Process
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📑 Blog: Managing Renewals Early on in the Customer Journey
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Subscribe to CSM Practice YouTube channel:
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📌 Listen to our Podcast
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📌 Sign up to receive our Weekly Newsletter:
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📌 Download CS Templates and Infographics
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📌 READ our Customer Success BLOGS:
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📌 FOLLOW us on LinkedIn:
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📌 Follow us on TikTok
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📌 FOLLOW us on TWITTER:
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