Check out the full course at [ Ссылка ] In this course, you will map the land of analytics by exploring Operations Metrics for time, cost, space, staff, and technology, and will learn the measurement and analysis tools necessary to successfully align company engagement with customer expectations.

Course Lessons:
Service Operations
The Service Operations Blueprint
Service Operations Research Process
The Five Primary Tools
Time: The Rate and Rhythm of Convenience
Cost: The Resources and Range of Efficiency
Space: "Servicescape" Environments
Staff: Human Capital Skills
Tech: Reinforcing Company Activities to Realize Customer Aspirations

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