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Duchess restaurants are known for quality and freshness and have been in business since the 1950s. They recently put the Dixie Ultra™ Automated Napkin System to the test which went so well they decided to adopt it across the entire chain. “The quality of the napkins is much better. That was a big selling point for me,” says Gary Lavin, president of Duchess Group. “And obviously, the opportunity to limit usage, limit waste and control costs, of course.” In fact, the restaurant reports at least a 30% reduction in usage. With minimal touch points, the Automated Napkin System is also a hygienic solution—and units are available for both front- and back-of-house use. Lavin was quick to comment on the cool factor of this innovative machine which is especially appealing to the next generation of customers and employees.

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