BNP Paribas Cardif is a world leader in creditor insurance, providing its more than 80m customers with products and services. The insurer is committed to having a positive impact on society and to making insurance more accessible. With a unique business model anchored in partnerships, it creates solutions for more than 500 distributors.
In 2022, BNP Paribas developed ONESystem, a 360° nextgeneration insurance platform, to tackle longstanding industry issues of fragmented systems and long product time-to-market. Its new digital operations made handling insurance simple, flexible and scalable, empowering users to navigate formerly complex and scattered processes faster and with greater urgency, in one place.
This microservice-oriented design, low/no-code platform comprises seven unique solutions that cover processes from end to end. It is built on one technology stack, using the same UI/UX design framework for cohesiveness, and with secure and seamless single sign-on functionality. This unified approach made BNP Paribas the first B2B2C insurer in Asia to offer a world-class user experience to employees, partners and customers on one platform.
This innovative, market-scalable platform has revolutionised insurance in Asia by making operations simpler and more adaptable to ever-changing requirements. Its new digital foundation solves longstanding time-to-market, technology and operations issues by integrating seamlessly across all aspects of the B2B2C processes, from point of sales to middle and back-end automation, innovation and API integration.
Partners are empowered to expand their businesses with a complete, customizable, and fast-to-change platform that facilitates improved customer satisfaction and outcomes. Following full rollout across the region, ONESystem is expected to have outsized impact by developing the markets’ local technical capabilities quickly.
Sponsored by ManageMy
ManageMy is a mobile first, modular product suite of software solutions, configured and customised to optimise your customer journeys We improve business performance and enrich customer experience through:
Digital experiences that make buying, selling and servicing insurance easier
Enabling customers and the insurer to share and retrieve information in a single place
Unifying all customer experience content into a single repository
Integrating differentiating own and third party features and benefits
Data captured with each interaction provides insight into how people think, what they want and how they react, transforming you from provider to partner and laying the foundation for you to expand your ecosystem around high value customer needs.
ManageMy offers our insurance partners around the world a customized digital experience platform that works independent of proprietary IT systems. Our software helps you create sustainable customer engagement and document communications from prospect to new business policy issue, and throughout the customer lifecycle.
Our secure, flexible architecture that installs easily and complements existing traditional insurance processing, fulfilment, service, and claims systems.
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