In this video I want to answer the question, What is a Net Promoter Score, and how can we calculate it in Project Management?

The Net Promoter System website has a lot of valuable information: [ Ссылка ]

The Net Promotor Score formula I give in the video is:

NPS = ( P(%) – D(%) ) x 100

This gives a score in the range of:
• 100% (if every stakeholder is an opponent) to
• 100% (if every stakeholder is a supporter)


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⏱ Chapter Markers...
00:00 - The Net Promoter Score - NPS
00:14 - What the Net Promotor Score is
00:40 - Origin of the Net Promoter Score
01:03 - NPS in Project Management
01:56 - The Basic NPS Process
02:25 - Step 1
03:37 - Step 2
05:05 - Step 3
05:50 - Summing up


#StakeholderEngagement #ProjectManagement #NetPromoterScore

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