Indecisiveness at the drive-through is just one of the many factors that ConverseNow’s conversational AI software for restaurants has to design for. To see what tools, programming languages, and more go into enabling a successful automated food order, we sat down with Akshay Kayastha, Senior Engineering Manager at ConverseNow.AI.
Join as we discuss:
✔️ How to design systems with good customer service as the key objective.
✔️ Tackling technical challenges in speech-to-text transcription such as low audio quality, background noises, and more.
✔️ Building for Super Bowl scale while achieving low latency.
✔️ Why Akshay’s team took a Kubernetes-first approach from Day 1.
00:00 Welcome
00:29 A look into ConverseNow
01:54 Building an AI-driven product before the AI boom
03:42 Akshay’s role as a Senior Engineering Manager and how he got started
06:17 Why developers should have freedom when creating new solutions
08:24 How Akshay goes about picking the right software tools
10:47 Getting the AI powered ordering experience right
17:24 Phone sound quality and other engineering challenges for ConverseNow
27:04 Designing the backend for ConverseNow with Kubernetes
32:04 Thoughts on Golang and Python
37:00 Akshay’s 17-person team at ConverseNow
38:59 The challenges in transitioning from a developer to a manager
41:49 Why ConverseNow chose food tech as their niche
48:45 Building for scale and low latency
52:44 Where is AI going next?
1:00:22 The best places for learning about AI and keeping up with trends
Big Ideas In App Architechture is a podcast for software architects and software engineers who are building modern, data-intensive applications and systems. In each weekly episode, an innovator joins host David Joy to share useful insights from their experiences building reliable, scalable, maintainable systems.
🎧 Listen to our full episode of Big Ideas In App Architecture: Can I take your order? Building conversational AI to improve the customer experience - [ Ссылка ]
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