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I had the pleasure of sitting down with The Service Council to discuss the relevance and significance of Uplifting Service in the present day business world. In this podcast I explore how service excellence affects market share, share of wallet, and shareholder value, and how a growing service reputation plays a significant role in retaining a loyal customer base.
Learned something new? Watch Ron’s keynote on leadership here: [ Ссылка ]
#ServeCareLove #UpliftingService #ServiceCulture #CustomerService #ServiceExcellence #UpliftingCare #RonKaufman
Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".
Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.
For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.
Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson&Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.
#customerservice #customerexperience #customer #businessgrowth #businessideas
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