Over 23 years of innovation, VFS Global has transformed the visa experience, weaving in comfort and convenience at every step of the applicant journey. Today, we proudly support millions of travellers across 153 countries with seamless processes, helping them discover the world. Join us in celebrating our achievements as we continue to innovate for the future of travel.
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About VFS Global:
As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its client governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
A technology-driven company, VFS Global continuously transforms its business model with secure and efficient processes, market offerings, and advanced technologies including AI/Analytics. With a responsible approach to technology development, adoption, and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 client governments. VFS Global enhances cross-border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions.
We are committed to creating value for all stakeholders and empowering governments in making their services more efficient and seamless through the use of innovative solutions. With an extensive global network and reach of over 3,485 Application Centres in 153 countries, VFS Global has efficiently processed more than 294 million applications since 2001 and over 142 million biometric enrolments since 2007. VFS Global Information Services supports operations globally via 72 contact centres, providing relevant information in 52 languages and 1670 websites maintained in 57 languages.
Headquartered in Zurich and Dubai, VFS Global is of Swiss heritage and boasts robust backing of majority owner, Blackstone, who is the world’s largest alternative asset manager. The Swiss-based Kuoni and Hugentobler Foundation and EQT, a global investment organisation, headquartered in Stockholm/Sweden, hold minority stakes in VFS Global.
Leveraging on robust experience in the visa application processing domain and an extensive global network, the company provides governments with holistic administrative solutions for processing Passport applications and provision of efficient consular services as a market leader in the outsourced visa and consular services space for governments. This enables VFS Global’s client governments to better achieve their key objectives of streamlining operations, accelerating decision-making, and improving customer satisfaction.
A highly acclaimed company, VFS Global is the winner of several international prestigious awards and certifications. Our offices and operations across the world are certified with ISO 9001:2015 for Quality Management Systems, ISO 27001:2013 for Information Security Management Systems, ISO 14001:2015 for Environmental Management Systems, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software, and services information, ISO 10002:2018 for Customer Satisfaction - Guidelines for complaints handling in organisations, ISO/ IEC 27701:2019 for Privacy Information Management Systems (PIMS) and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007.
We are an organisation that is employee centric, creating meaningful work opportunities and building successful careers, in a diverse and inclusive workplace. Our company is also appraised at Capability Maturity Model Integration - Services certification (CMMI) Level 3, as well as People Capability Maturity Model (PCMM) Level 5, by KPMG.
A responsible corporate citizen, VFS Global is deeply committed to sustainable development, adding value to society and all our stakeholders, ethically sound business practices, and compliance with all relevant laws and regulations internationally and within each country.
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