This video demonstrates how you can integrate Microsoft Teams and leverage multiple integration points for better and efficient collaboration between agents, customers, supervisors, colleagues, experts and SME.
Various ways through which Microsoft teams can integrate are listed below:
✔️ Embedded Chats using Teams
- Agent in-app Teams chat experience
✔️Meeting integration using Teams
- Agents interact directly with Dynamics data in Teams meetings
✔️Customer Support swarming
- Agents and experts collaborate effectively to resolve customer issues
✔️Join Teams Call
- Allow agents to invite customers to call on Microsoft Teams
Girish Uppal explains the basic and advanced integration between dynamics 365 customer service omnichannel and microsoft teams.
#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365 #microsoftteams
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