Standard Operating Procedure (SOP)
SOP is the most common term for work instructions
By using SOPs you will achieve:
-A standard way of working with agreement that states the best way of working as well as the sequence of steps in a process - sharing best practices.
-Visualisation of the process to conduct an activity.
-Uniform understanding and execution of different steps to complete an activity.
-The same level of quality independent of who is completing the activity (minimising variation in ways of working).
-A mutual platform to always share best practices (tips & tricks) with each other.
-Centralisation of all knowledge regarding a process/activity.
-Continuous improvement (optimisation) of the process through daily use of the SOP by different associates.
-Easier induction for new employees. Ensuring that employees clearly know how they are expected to conduct their work
-Making employees more flexible across workflows/processes through training because they have access to more SOPs.
-Making deviations visible (not meeting with the standard).
