In this webinar, Chris Irons from Strata Solve and Will Marquand from Tower Body Corporate joined Nikki Jovicic from Lookupstrata to explore the nuances of apologies, potential benefits, and the circumstances where "sorry" might be most effective.
During this session, Will and Chris covered:
• The limitations of apologies.
• The importance of genuine action.
• The power of words.
• The role of expectations.
WEBINAR OVERVIEW
00:00 Introduction
05:58 The role of the building manager
07:03 What is an apology
08:05 Apologies in society
09:47 Apologies in Strata: a Queensland perspective
14:02 Apologies in Strata: what might they achieve?
18:35 Apologies in Strata: risks
21:39 Apologies in Strata: the Committee's perspective
24:02 Apologies in Strata: the Owner's perspective
28:20 Apologies in Strata: the Strata Manager or Onsite Manager/Caretaker perspective
31:58 What does an apology look like?
35:35 Best practice tips
37:46 Question 1
39:31 Question 2
41:26 Question 3
42:50 Question 4
45:24 Question 5
You can access more information and download the presentation about effective Communication Strategies for Strata Residents here: [ Ссылка ]
Sign up to Lookupstrata's weekly newsletter for more free strata education: [ Ссылка ]
William Marquand
Tower Body Corporate
E: willmarquand@towerbodycorporate.com.au
Chris Irons
Strata Solve
E: chris@stratasolve.com.au
The information contained in this session, including the discussions that arise from submitted questions, is not legal advice and should not be relied upon as legal advice. You should seek independent advice before acting on the information contained in this session.
