OTRS service management solutions make it easy for any type of service team to keep track of work and communication. This video gives you a peek into what OTRS is like. Learn more about collaboration in OTRS at [ Ссылка ] .
Four among hundreds of features included in the video are:
1) Ticketing. A ticket can be any type of request that your team handles. See who is actively working in a ticket, is responsible for the task, is the task's owner or is simply watching the ticket.
2) Inline editing. Inline editing makes it easy to change the owner, status or queue of any request.
3) Security by default. OTRS 8 was developed using Security and Privacy by Design principles. This includes two-factor authentication as a standard.
4) Modern browser-based tools. Get a quick overview of previous communication related to the request with the communication stream. And, with pulse mode, reloading the page to view updated data is no longer needed.
