Healthcare is the ultimate service industry. But rapid advances in digital technology combined with changes in patient expectations have caused healthcare providers to reassess how to better meet patient needs in the digital age.

Your patients are now behaving more like healthcare consumers and are demanding seamless, personalized healthcare experiences, and an integral component of that is a fine-tuned digital omni-channel strategy.

Here, Mike Mangi and Riche Zamor, Phase2 healthcare experts, define the omni-channel experience and roadmap effective omni-channel implementation.

свернуть