This is a recording of my session presented at the European MCT Summit 2024 in The Netherlands, discussing the ins and outs of Teams Phone System.
0:00:00 Introduction to Teams Phone and its components
0:03:00 Different ways to obtain a dial tone for Teams Phone
0:05:12 Calling plans, communication credits, and benefits of Microsoft as provider
0:08:26 Operator Connect as a hybrid solution with operators and Teams Admin Center
0:10:39 Media bypass and its advantages in routing audio directly
0:13:09 Options for Handling Incoming Calls: Auto-Attendance and Call Queues
0:20:10 Emergency Dialing and Location Services
0:26:41 Setting up Office Hours and Call Flow
0:28:50 Auto-attendance: Dial by Name Functionality
0:29:49 Setting Up a Resource Account for Auto Attendant in Teams
0:31:18 Phone Call for the SPG Summit
0:31:34 Unable to Connect Call
0:32:42 Call Queues: Routing calls to waiting rooms
0:40:05 Exception Handling in Call Overflow
0:41:28 Setting up Call Flow for Organization in Microsoft Teams
0:45:17 Differentiating Between People with the Same Name
![](https://s2.save4k.org/pic/93IASHbOo7k/maxresdefault.jpg)