A family advisor and mother of a patient shares her story to illustrate how caring communication greatly improves family-centered care and patient and family engagement institution-wide. Health care staff who attend Kathy Conaboy’s classes find the Language of Caring skills prepare them for a wide range of situations including difficult discussions with patients and families.

“I went through my story…I went through the skills…when we were finished … the Senior Attending leaned forward and said, ‘That was so profound and helpful, you will never know how much you’ve helped us in our practice. We think that everybody who ever comes to work here at the hospital should take this class.’” –Kathy Conaboy, Patient and Family Experience Manager, CHOP

Visit our website [ Ссылка ] to access concrete tools and resources and learn how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes, CAHPS scores, and financial health; ensure patient safety; and support your organization’s mission.

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