Meet Genesys Cloud AI: Purpose-built for the contact center in support of agents, customers, supervisors, and administrators alike, Genesys Cloud AI brings together conversational, predictive, and generative AI into Genesys Cloud CX. Businesses who leverage Genesys Cloud AI can automate conversations, predict (and improve) outcomes for customers, and improve employee outcomes, too.
Genesys Cloud AI Powers Experiences
Теги
Call CenterOmnichannelWorkforce ManagementCall Center SoftwareIVR SystemContact CenterPredictive DialerWorkforce Management SoftwareInbound Call CenterOutbound Call CenterCloud Call CenterContact Center SolutionsWorkforce OptimizationCloud Contact CenterArtificial IntelligencePredictive RoutingMachine LearningCustomer ExperienceCustomer ServiceCustomer CareCustomer JourneySpeech AnalyticsChatbotsBotsAI