[Updated October 7, 2024 with the new Capture, Choice, and Trigger steps]

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🎯 Key points for quick navigation:

00:00:00 📑 Creating New Workflow for Demo Booking
- Introduction to building a new flow for demo bookings,
- Implementation of AI capture steps to gather multiple information points,
- Explanation of linking to book a demo call.
00:00:28 🔄 Trigger and Intent Setting for Demo Booking
- Overview of setting triggers and intents for demo booking,
- Importance of utterances and descriptions in AI matching,
- Use of positive and negative examples to refine intent accuracy.
00:01:53 🎯 Optimizing Intent Recognition with Models
- Utilizing large language models for better intent recognition,
- Comparison of different AI models and usage based on plan availability,
- Importance of setting low temperature to avoid random results.
00:02:36 🧪 Testing and Validating Intent Accuracy
- Testing intent selection with specific examples,
- Validation of the model's ability to correctly interpret varied user inquiries,
- Demonstration of the workflow handling for “book a demo” vs. other intents.

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