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𝐔𝐍𝐈𝐓𝐄𝐃 𝐂𝐎𝐋𝐋𝐄𝐆𝐄 𝐎𝐅 𝐓𝐄𝐂𝐇𝐍𝐎𝐋𝐎𝐆𝐘 (𝐏𝐯𝐭) 𝐋𝐭𝐝. 𝐓𝐌
𝑮𝒐𝒗𝒕 𝑹𝒆𝒈𝒊𝒔𝒕𝒆𝒓𝒆𝒅 & 𝑰𝑺𝑶 𝑪𝒆𝒓𝒕𝒊𝒇𝒊𝒆𝒅
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Course Outline :
Hotel Management Course content
Introduction
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

Organization of the Hotel Workplace
Organization, The Nature and Purpose of Organization, The Mechanistic View of Organization, The Human Relations View of Organization.

The Systems Approach to Organization, Organization Structure, The Informal Structure, Hotel Organization

Staff Management in Hotels
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads, and Work Procedures, Authority/Chain of Command, Career Structure



Control Systems
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labor Utilization Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organization and Methods



Front Desk Management (Reception)
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

Servicing Rooms and General Cleaning
Service Equipment, Direct Purchase Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure, and Properties of Fibers, Linen Room Organization

Building and Facility Management
Daily, Periodic, and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets, and Locker Rooms

Activities Management
A tour desk, gymnasium, events (eg. Weddings, balls, etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

Food Service
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop, etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

Hotel Management COURSE 0301-5044340
Course Duration: 1 YEAR


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