- Thomas Lord, VP, UGI
- Anthony Sabatini, Industry Executive Advisor, SAP
- Brent Baker, AGM, City Utility Springfield
- Erin Boyd, Head of Commercial and CX Data Sciences, AES Corp.
- Erin Autin, Director of Research Programs, Zpryme [Moderator]
Utilities on the whole have enjoyed their status as regulated monopolies for over a century, but with more technology and alternatives in the market than ever, the customer cannot be taken for granted. This session will look at the knock-on effects of positioning the customer at the center of decision making at the highest levels of water and electric utilities.
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