Our guest today is Paul Jarman, CEO of NICE CXone. NICE CXone is a customer experience platform that delivers seamless experiences across the entire customer journey for the contact center and beyond.

We chat with Paul about the demand for AI and self-service, the need for human interaction in the contact center, the importance of operational data, and much more.

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InflowCX helps organizations like yours with the guidance, execution, and optimization of your customer engagement technologies. We provide a vendor-neutral approach to technology evaluation and competency with expertise that spans contact center, unified communications, workforce management, artificial intelligence, automation, analytics, and other key customer engagement technologies and services.

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Video by Ruvim Miksanskiy from Pexels

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