Amazon Connect is changing the way Contact Center operations can harness the cloud to drive increased efficiency. In this session, hear how NCS used Amazon Connect to improve Contact Center services for their customers. Learn how to manage these contact centers at scale in a reproducible, consistent manner that allows Contact Center administrators manage their infrastructure with confidence. Discover how infrastructure as code can help customers integrate a plethora of AWS services in their Contact Centre to enhance performance and capability.
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Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
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