What's the state of the market and how can you become a much more accessible brand when it comes to customer experience?
It’s long been acknowledged that customer service departments don’t always perform well when it comes to accessibility. In fact, research has found that theneeds of disabled people when using communication services showed difficulty dealing with call centres was a common problem.
Not only is that bad for your brand, but it’s even worse for your bottom line – with some findings quoting businesses lose £2bn per month as a result of poor accessibility.
In this upcoming webinar, UK CCF will be joined by Customer Touch Point, a supplier of customer experience consultancy and technology solutions and member of the disability awareness charity Purple, to share new and exclusive research findings, and explore 3 key areas for success: policy, technology and agent awareness and signposting.
