The vast majority of a customer’s lifetime value is earned after the initial sale, when the CSM takes over the relationship; successfully managing these customer relationships is so much more than simply processing their renewal each year.

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About Winning By Design:
We specialize in enabling teams to succeed with Remote Selling. Our roots come from advising and collaborating with high-growth startups and mid-market SaaS companies, and we now help global enterprise organizations apply those best practices to achieve sustainable growth. Trusted by 500+ organizations around the world.

Course Overview: Customer Success for Impact
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