This is an interactive session with questions from the participants and Audience in The India BPS Tech Summit with the MV Prasanth - Senior Executive Vice President, Operations at Teleperformance India after his presentation titled "Omni Channel CX" held on the 29th ,November 2017 at Eros Hotel, New Delhi.
He has been a part of the Teleperformance journey in India since its inception, M V is a veteran professional in the BPO space with over 22 years of experience in multiple roles. In his rich experience of 16 years with Teleperformance, he has progressed through several positions starting his journey as an HR professional and moving to a client facing role in the operations domain. An Engineer by qualification, M V has been honored with several awards at the company for his outstanding services.
He is a strong guiding force for bringing several global recognitions and accolades for the client programs being spear headed by him.
His contributions rendered as the Operations Head, with a team of 11,000+ people and the clients across 6 sites, has helped the company’s foray into non-metro locations a decade ago as pioneers in the space. M V has been one of the key Teleperformance University graduates from India carrying strong knowledge of worldwide best practices and innovative projects in customer relationship and experience management.
He has played a pivotal role in Teleperformance’ transformational journey of becoming a more people centric and digital organization. His constant efforts in this direction has significantly contributed to the company being featured in the Best Places to Work For lists by Great Place to Work® Institute and Aon Hewitt in India over 9 times and the #1 BPO thrice in a row.
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