Often organisations are worried about the time it takes for prospects and customers to connect with their team. Chatbots are a great way to improve customer experience, without adding to the workload of your team.
Chatbots help customers self-serve, by giving answers to FAQs, guiding them to the relevant information, and answering personalised questions such as "when is my order due".
In this presentation, we discuss how AI-powered chatbots can be connected to Dynamics 365 CRM to intelligently answer questions with personalised responses that provide customers with a positive self-service experience.
If you have any questions, please feel free to contact us!
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