SDI's David Wright chats to Dr. Mauricio Corona Ph.D., a key member of the ITIL4 global architect group and launch team.
In this second part of the new coffee break chat series on ITIL4, David and Mauricio chat informally about what ITIL is and means for everyone in ITSM. Why IITL4? How Has it evolved? And how can it help you translate technology and services in to value?
