See how our Smart Connector integrates Genesys Cloud™ with Oracle® Service Cloud for seamless inbound email handling. This video review demonstrates how agents can efficiently manage email interactions, ensuring an optimal customer experience.

💡 Chapters:
0:00 Inbound Email Interaction
0:14 Geneys Cloud™ Functions

🔑 Key Features:
• Inbound Email Management: Automatically handle and create tasks for incoming emails.
• Integrated Genesys Cloud™ Interface: Agents can manage all email interactions directly from the integrated Genesys Cloud™ widget.
• Genesys Cloud™ Functions: Enhance agent efficiency with built-in tools for handling inbound email interactions.
• Agent Assistant: Automatically suggests responses and helps agents craft replies more efficiently.
• Scripts: Enable agents to follow standardized responses or procedures during email interactions.
• Canned Responses: Pre-configured replies to streamline communication, improving response times.
• Wrap-Up Code: Allows agents to categorize and close email interactions with appropriate follow-up or reporting codes.

🌟 Benefits:
• Efficient Email Workflow: Streamline email interactions by automatically creating tasks, reducing manual effort.
• Enhanced Agent Productivity: Agents can focus on resolving customer issues quickly with integrated tools and AI assistance.
• Improved Customer Communication: Deliver personalized, fast, and effective responses using AI-driven features for email interactions.

👀 Get To Know More About Our Genesys Oracle Cloud integration:
🌐 [ Ссылка ]

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