Solution Architect Ray Krug from NETSCOUT shares his insights about ensuring premium customer experiences for Contact Centers by utilizing NETCOUT Smart Data to maintain high quality communications and smooth operations as calls get escalated and transferred around to fulfill the customer requests. Ray discusses a real-world customer use case of a Global Contact Center Provider that wanted to ensure the highest quality of experiences in their Contact Centers and mask complexity and mitigate risk by ensuring that had the visibility to all aspects of the experience by leveraging both Smart Data from nGeniusONE and synthetics and active testing using nGeniusPULSE.
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NETSCOUT assures digital business services against disruptions in availability, performance, and security. Our market and technology leadership stems from combining our patented smart data technology with smart analytics.
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