Healthcare IT Today sat down with Suzanne Cogan, Chief Commercial Officer at SPH Analytics and Lisa Slattery, VP Accreditation & Recognition at NCQA, to have a wide ranging conversation about patient engagement in healthcare and how it can be used to drive great population health outcomes.
Here's a look at some of the questions we discuss:
1. Is broad based patient engagement dead in healthcare?
2. How has technology allowed us to personalize engagement with patients today? What does it take to really make this effective?
3. How do you measure the effectiveness of messaging? How do you use those measures to improve future response?
4. Why is smarter patient engagement more important than ever in the coming months following the COVID-19 outbreak?
5. Some have suggested that we should stop many reporting measures in healthcare. Why is it important to continue reporting things like HEDIS and CAHPS scores?
6. What's going to drive patient engagement going forward?
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