President Joe Biden announced the federal government is drafting new rules that could require airlines to provide meals, hotels and additional compensation to travelers on canceled or severely delayed flights ahead of an expected crush of summer travel.
“I know how frustrated many of you are with the service you get from your US airlines,” Biden said at an event Monday at the White House alongside Transportation Secretary Pete Buttigieg. “I get it. That’s why our top priority has been to get American air travelers a better deal.”
The new rules will also seek to force airlines to improve the availability of customer service during periods of widespread flight delays or cancellations. And the administration will roll out a new version of a Department of Transportation website — FlightRights.gov — that shows which airlines already offer compensation to travelers experiencing delays and cancellations.
“Airlines need to accept their fundamental responsibility to better serve passengers,” Buttigieg said. “When they don’t, we are here to enforce passenger rights and hold airlines accountable.”
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