In our latest webinar, we had an insightful discussion with Arkajit Datta, an Applied AI researcher at Atomicwork, on how agentic AI is revolutionizing IT support.

Arkajit not only covered the basics of agentic service management but also explained how
agentic AI is different from traditional workflows, giving real-world examples of agentic AI transforming IT operations.

💡 Key highlights of the session include:
0:00 - 2:05 The hype from GenAI to Agentic AI
2:06 - 5:50 How AI agents work
5:51 - 8:18 Building self-learning AI agents with humans in the loop
8:19 - 11:55 Fetching data in real-time from Salesforce or HRMS with AI agents
11:56 - 18:12 How agentic workflows differs from traditional workflows
18:13 - 21:09 Importance of knowledge management for AI agents
21:10 - 24:41 Using frameworks to build new AI agents
24:42 - 30:38 AI agents providing contextual help across multiple teams
30:39 - 34:04 AI agent analytics
34:05 - 38:03 Handling false positives and notifications with AI agents
38:04 - 57:30 Q & A

📺 Watch the full recording now to explore how agentic AI empowers IT teams to reduce ticket volumes, enhance service quality, and free up time for strategic initiatives.

If you want to read about the key insights in this session, head here: [ Ссылка ]

And, to know how all about what agentic service management can do for your teams, check out our website: [ Ссылка ]

#AgenticAI #ITSupport #ITSM #AIforIT #Automation #AIagents #CIO

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