What does an IT manager do in his/her role? What responsibilities does an IT manager have? I am currently employed as a Senior IT Manager/IT Lead since 2013, but also have a deep I.T. background as a system engineer and system administrator. In this video, I am sharing what a typical day in the life of an IT manager looks like. I share with you what tasks I have and how my day is structured.
When you get into IT you have a big selection of different career tracks within information technology. When I started in IT, I did not have any active plans to become an IT manager, but here I am - 22+ years later I am an I.T. manager - managing the global help desk for my employer. While my days are never the same, there are certain things that I would describe as part of the typical day in the life of an I.T. manager.
I manage projects and teams in different geographic locations. I use KPIs to measure the performance of those teams, but also to look at the performance of individual help desk team members. When managing people, an IT manager has to walk a thin line between being a friend, but also a supervisor. For me, people come first and I want to make sure that the employees that work for me, feel safe and support. When I was younger, I started out in IT as a help desk technician working on the phone in a call center. It has been quite an IT career for me and now being an IT manager I use what I learned over time to deliver the best IT service possible.
