To deliver excellent customer service, you need excellent service reps — agents who can meet a customer’s needs and accurately answer their questions, all while representing and elevating the company's brand. Bret Taylor thinks that AI agents are the answer. As the co-founder of Sierra, Taylor is partnering with companies like Weight Watchers, Sonos, and SiriusXM to build AI agents that uniquely represent a brand’s mission and voice. As tech industry innovator and leader for two decades, and current Chairman of the Board of OpenAI, Taylor also talks about the future of AI and jobs, AI safety, and how AI can best benefit humanity.

Pioneers of AI is made possible with support from Inflection AI.

At the center of AI is people, so we want to hear from you! Share your experiences with AI — or ask us a burning question — by leaving a voicemail at 601-633-2424. Your voice could be featured in a future episode!

00:00 Introducing Bret Taylor
01:44 Chapter 1: AI in everyday life
03:58 Chapter 2: Bret’s role at OpenAI
10:51 Chapter 3: Building delightful AI agents
24:18 Chapter 4: AI agents & jobs
26:37 Chapter 5: How should companies engage with AI?
29:08 Chapter 6: Building responsible AI
32:07 Advice for founders

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💡ABOUT US
Pioneers of AI is your guide to the latest technological frontier. Each week, host Rana el Kaliouby (AI scientist, investor, author, co-founder of Affectiva) is joined by the leading creators, critics, and thinkers behind mind-blowing technology and asks the important questions about how artificial intelligence is changing the way we live. As we venture together into the unknown, Pioneers is your tool to understanding and anticipating what comes next.

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