Jen Cardello (VP UX Research & Insights, Fidelity Investments) shares her playbook for scaling User Research across a recently transformed agile enterprise, including over 400 scrum teams. She explores how to listen, diagnose, and put in place key initiatives to navigate and deliver value amidst tremendous change.
This talk was presented at the Design Leadership Summit 2019 - a global summit for leaders in design by DesignX at University of Toronto, Canada.
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DesignX is Toronto's leading digital design community, focusing on topics on the intersection of design, business and technology.
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