ITIL 4, the latest edition of the popular service management framework, has now been released, and we are often asked these days when the "ITIL4 Process Map" will be available - an updated ITIL 4 edition of our ITIL process model.

The problem - or opportunity, depending on how you see it - is that ITIL 4 no longer defines a specific set of processes that we can translate into process templates.

But organizations will surely need to define their processes also in the new world of ITIL 4, so in this short video Stefan Kempter elaborates on how we can provide reference processes and process templates for ITIL 4.

► Time stamps for this video are as follows:
00:00 Defining processes for ITIL 4
00:36 Processes in ITIL v3 / ITIL 4
00:58 ITIL 4 key components
01:12 ITIL 4 service value system
01:25 ITIL 4 practices
02:45 ITIL v3 processes: Still valid?
03:25 Leaner processes: YaSM in tune with ITIL
04:30 ex. 1: Incident management
05:22 ex. 2: Service design
06:57 The choice is yours!

Find out more!

Still valid after the launch of ITIL 4 - the ITIL® Process Map:
► [ Ссылка ]

A leaner alternative: The YaSM® Process Map - our streamlined service management process model - is in tune with ITIL 4, and 100% compatible with ISO 20000 (ISO 20000:2018). Product page:
► [ Ссылка ]

Detailed informationen on ITIL 4 in our free YaSM Service Management Wiki:
► [ Ссылка ]


IT Process Maps YouTube Channel:
▲ [ Ссылка ]

Video (Deutsch):
► [ Ссылка ]

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ITIL® is a registered trade mark of AXELOS Limited.

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