Nick Cribb is President of Sam’s Service, Inc., and the current president of CFESA (Commercial Food Equipment Service Association). With years of industry experience and expertise, Nick shares valuable insights on addressing some current challenges and how collaboration between MAFSI reps, manufacturers, dealers, end users, and service professionals can lead to remarkable outcomes. From understanding each other's perspectives to meeting in the middle for the greater good, there's a lot to gain from open communication and teamwork.

Welcome to the second episode of the GBFSI MAFSI podcast, where we focus on the relationship between food service manufacturers’ reps and service providers and how service plays a crucial role in our industry.

Hit that play button now and join us on this journey!

Learn more at [ Ссылка ].

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MAFSI's Research Data and Trends Committee keeps its eyes on the health of our industry, helps navigate all the ups, downs, and unexpected turns the market takes, and explores -- The Good, The Bad, and The Foodservice Industry.

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⏰ TIMESTAMPS

00:00 // Cold Open
00:30 // Start of show
01:02 // Introducing Nick Cribb
03:01 // Current State of Service
04:28 // Partnerships between service agents and manufacturer reps
05:45 // Solving labor challenges in service
08:41 // Tackling the loss of service agent leaders
11:17 // Strengthening relationships between reps and service agents
14:22 // How service calls are prioritized
15:59 // Importance of clear communication for better relationships
19:01 // Performance maintenance programs
21:54 // Talking to customers about the importance of service agents
24:04 // Core value of clear communication
26:55 // How can reps make service calls easier
29:34 // Future technology for service call tracking
32:43 // Making better use of current service call technology
37:02 // Mike's CFESA software request
39:17 // Nick's current goals as president of CFESA
41:24 // Key takeaways
45:08 // Nick Cribb's favorite places to eat
46:05 // Wrapping things up

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👓 Learn more about MAFSI (Manufacturers' Agents Association for the Foodservice Industry)

Website: [ Ссылка ]

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👓 Learn more about our HOSTS

Chris Jeens
Chris Jeens thrives on his desire to sing, cook, and raise a toast from any stage. Maybe that's what attracts him to the foodservice industry. He leads his staff towards adventure and success as President of WD Colledge Co. Ltd. Chris is a MAFSI Regional Board Member out of Region 26 - Canada.

Mike Colligon
Mike Colligon has been in the food service business since he was a kid (in some shape or fashion). He now supports outside sales for High Sabatino Associates in the Richmond and Southern Virginia area. Mike is a MAFSI Regional Board Member out of Region 05 - Mid-Atlantic.

Shaun Gallagher
Shaun Gallagher has been in the food service equipment business for nearly three decades. He supports outside sales for The Schmid-Wilson Group, covering Maryland, Washington D.C., and Northern Virginia. Shaun is a MAFSI At Large Board Member out of Region 05 - Mid-Atlantic.

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👓 Learn more about our GUEST

Nick Cribb
President — SAM Service, Inc.
Website: [ Ссылка ]

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📺 WATCH MORE

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#commercialfoodservice #foodservice #foodserviceequipment #manufacturersreps #serviceproviders #serviceexcellence #collaboration #MAFSI #podcast #TheGoodTheBadAndTheFoodserviceIndustry #CFESA

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