🚀 How to improve your customer service agents' productivity | Customer success resources
👉 11 tips to improve agent productivity and efficiency: [ Ссылка ]
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This video will serve as an introduction to our series on Agent Productivity at Zendesk, we’ll be covering six different tips and tricks that you can immediately use to improve your team’s productivity, ultimately leading to cost savings and a better customer experience. 📈

⏳ Timestamps:
0:00 - Start
0:15 - Introduction
0:50 - Establishing clear expectations
1:45 Self-service
2:31 - Celebrate agent success
3:10 - 3 ways to maintain agent well-being
4:17 - Make collaboration easy for your team
5:00 - Onboarding and training
5:53 - Agent productivity is possible

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