*BOOK SUMMARY*
TITLE - The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
AUTHOR - Joseph A. Michelli
DESCRIPTION:
📖 Discover the leadership secrets of the renowned Ritz-Carlton Hotel Company with this exclusive book summary. Author Joseph Michelli takes you behind the scenes to explore every level of leadership and unveils the key principles to provide a customer experience that stands above the rest - all in just 40 pages!
TIMESTAMPS:
⌚ 00:00 Introduction
⌚ 01:16 The Rise of Ritz-Carlton
⌚ 02:24 Ritz-Carlton's Gold Standards
⌚ 03:26 The Ritz-Carlton's Employee Selection and Training Process
⌚ 04:14 The Ritz-Carlton's Business Model
⌚ 04:55 Ritz-Carlton's Continuous Improvement Methods
⌚ 05:57 Exceptional Service at Ritz-Carlton
⌚ 08:02 Ritz-Carlton's Social Responsibility
⌚ 08:48 Final Recap
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#leadership #customerexperience #RitzCarlton #hotelindustry #management #business #luxury #hospitality #employeeengagement #serviceexcellence
