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During this webinar we will discuss the switch from the functional to the organisational continuous improvement approach, and the change management strategy that needs to be accompanying such a project, in sync, to minimise risk of failure.

We have been through a number of phases across the business-world historic path, most of which have been dubbed the Industrial Revolutionary Waves. Most of us are perhaps very familiar with the more recent Total Quality Management phase, where we have all been speaking about Continuous Process Improvement approaches, and Kaizen. This is all a good and healthy direction to be adopted by any organisation that intends to survive and become world-class and customer centric.

About the Presenter:
Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes.

His career, originating from manufacturing, deeply engaged in a very broad spectrum of industrial processes, later shifted also into the services sectors. Joe has occupied various roles in Research and Development and Quality Management, occupying corporate senior management positions in the medical devices industry and later within the high-tech electronics industry.

Ing. Joseph Micallef is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change Management.

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