What kind of culture exists within your business? How do you uproot problematic culture? And, how do you nurture and expand great culture?

It takes ongoing commitment and mettle to foster healthy culture. Perhaps you’ve inherited a culture lacking emotional intelligence or you’re witnessing the rot set in.

What happens behind the scenes to create a working environment of empathy, support and purpose? Starting well before onboarding and recruitment, there are systems and approaches in place to ensure staff are engaged, fulfilled and confident in their roles.

On Tuesday 23rd August, we drew back the curtains to hear from three leaders in the hospitality industry; Jenni Bryant of Market Lane Coffee, Jackie Middleton of Dame & EARL Canteen and Justin Joiner of Stomping Ground Brewing Co. - emceed by the accomplished Dani Valent.

We’ll looked at how to build career pathways and generate genuine investment from staff. We discussed the best examples of connection – and we looked at why using terms like “family” & “tribe" may or may not be fitting. How do you continue to engage staff around the brand? How best to keep people in the loop? And, where to find the energy for all this?!

Perhaps there are your golden rules to consider. Maybe extracurricular activities and engagement are essential nowadays to set your workplace apart. Finally, work/life balance - is there such a thing?

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