Ross Shafer has revolutionized customer experience training with his simple WOW vs POW methodology. He's raised J.D. Power Scores up to 21 points in 90 days!

Funny business author, Ross Shafer, (live on stage) describes the what customer service means to them NOW. If you fail them re: these crucial ingredients, your customers will bolt to your competitors.

Too many companies think you have to WOW the customer. That's wrong! You simply have to eliminate the POW moments (those times you fail and disappoint them...and do not deliver on your brand promise.

ROSS SHAFER has the most peculiar background of any speaker on CUSTOMER SERVICE, CHANGE & RELEVANCE. He has authored (9) business books yet won International stand-up comedy competitions. He’s earned (6) TV Emmys as a network talk and game show host yet credits his ability to resell bicycles at age 13. He flipped cars at 15 and flipped homes at 18. After college, he bought and sold companies at 21. When you know he’s always stoked a burning pursuit of excellence through change, it all makes sense to hire him as a keynote speaker for your next meeting.

#customerservicespeaker #leadershipspeaker #rossshafer

ROSS'S WEBSITE:
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CONTACT ROSS'S AGENT ALLISON DALVIT by Email: AllisonDalvit@Gmail.com
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